Poinciana Seaside Resort & Retreat Centre (“Poinciana”, “we”, “us”) is committed to protecting the personal information of our guests, retreat participants and website visitors.
This policy explains what data we collect, how we use it, and your rights in relation to that data. If you have questions, please contact us directly at info@poincianaresortbali.com.
When you make a booking, send an enquiry, or contact us, we may collect: your name, email address, phone number, arrival and departure dates, number of guests, and any special requests or retreat requirements you share with us.
When you visit our website, standard technical data — such as browser type, device type and approximate location (country or region level only) — may be collected automatically by our hosting provider and analytics tools.
We do not collect payment card numbers directly. Any payment processing is handled by third-party providers under their own privacy policies.
We use your personal information to process and confirm reservations, respond to enquiries, coordinate retreat logistics, and communicate relevant information about your stay.
We may occasionally send updates about Poinciana — such as availability, seasonal offers or retreat programmes — if you have expressed interest or made a previous booking. You can opt out of these messages at any time by replying or emailing us.
We do not sell, rent or trade your personal data to any third party for marketing purposes.
We may share your data with trusted service providers who assist us in operating the resort — including booking platforms (such as Booking.com), payment processors, and communication tools such as WhatsApp Business.
These providers are required to handle your data securely and only for the purposes we specify. They are not permitted to use it for their own marketing.
Our website may use Google Analytics to understand how visitors interact with the site. This data is anonymised and aggregated — individual users are not identified.
We retain booking and communication records for up to five years for accounting, legal and operational purposes. Website analytics data is retained in accordance with the provider’s own policy (typically 26 months for Google Analytics).
If you request deletion of your personal data and there is no legal obligation requiring us to retain it, we will action this within 30 days.
You have the right to access the personal data we hold about you, request corrections to inaccurate information, ask us to delete your data (subject to legal retention requirements), and withdraw consent for marketing communications at any time.
To exercise any of these rights, write to us at info@poincianaresortbali.com. We will respond within 30 days.
If you are based in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
Our website uses cookies — small text files stored on your device — to enable core functionality such as the enquiry form, and to collect anonymous analytics data.
By continuing to use the website you consent to essential cookies. You can disable cookies in your browser settings, though this may affect certain features of the site.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review it periodically.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
For any questions or requests about your personal data, email us directly. We will respond within 30 days.